Every customer can request to return any unwanted item(s) within 14 days of receiving the order as long as the item is in the original condition, has not been used and is in the original package. To return an item, contact support at the above link. When support replies with a return authorization the customer can ship the item to Opalinastreasures.com tracking info at their expense. If the item is eligible for return, Opalinastreasures.com will refund the money for the item NOT including shipping costs. Products that are sent back to us without any prior notification will be delivered back to the customer at their expense. Packages that are returned to us because we shipped to the wrong address (due to our error) will be re-shipped at no additional expense of the customer. Packages that are returned to us because the address entered by the customer was wrong are not eligible for a return & will be re-shipped at the customers expense to the correct address provided by the customer.
Faulty products or damaged orders
If you receive an item or package that is damaged you MUST save all the inside and outside packaging. UPS may want to inspect it. If an item is damaged or broken and UPS deems it is not a shipping issue we require that you send it back to us WITH tracking information for proof (we STRONGLY suggest UPS over USPS). As soon as we receive it we will inspect it. If we find that it is a quality issue we will issue a refund or send a replacement, whichever you choose. If the item is not broken, we can send it back to you at your expense or refund the cost of the item only.
A customer can also request for an exchange of his order purchased within 10 days upon receiving the package. All purchased items should be inside the original package and unused. Customer must provide exact information as to what replacements he wants. Exchanging of purchased item doesn’t include RE-shipping fees. Invoice of new shipping fees will be emailed to customer and payment for new shipping option must arrive prior we ship out a replacement.